People, Governance and Customer Experience Manager

Waratah-Wynyard Council have an exciting opportunity available for a Manager People, Governance and Customer Experience to support our growing municipality.

This is a strategic leadership role focused on enabling Council’s greatest asset its people. Reporting to the Director Corporate Services, the position leads the People & Culture, Work Health & Safety, Governance and Customer Experience functions to create a workplace where people are supported to perform, develop and thrive. The role drives workforce strategy, organisational capability, leadership development, employee wellbeing and cultural initiatives, while ensuring sound governance, legislative compliance and a customer-focused approach across the organisation.

As a member of the Corporate Services Leadership Team, you will provide high-level advice and support to the Director Corporate Services, contribute to the delivery of Council’s strategic priorities, and lead organisational improvement initiatives that support effective service delivery to our community.

To be successful in this role you will have:

• Diploma in Human Resources
• Demonstrated experience leading people, culture and organisational development functions, including workforce planning, employee relations and leadership development.
• Strong knowledge of employment legislation, industrial relations, Work Health and Safety, Awards, Enterprise Agreements and organisational governance.
• Experience leading organisational improvement, change management, business improvement and customer experience initiatives.

Why Join us?

• Extra Superannuation (12% SGC plus an additional 50% of any extra super an employee contributes up to 6% of the employee’s salary)
• Health and wellbeing program
• Up to 12 weeks parental leave
• Additional leave, 3 days additional paid leave over the Christmas holidays
• 17% leave loading annually
• Employee Assistance Program

The full Position Description is available for download in the Forms section below. The position level will be dependent on the qualifications and experience of the successful candidate.

We are a values-based organisation looking for someone aligned with how we do business. Applicants are encouraged to take a moment to review our organisational values before making an application.

What next?

If we’ve sparked your interest, and you would like to be a motivated and positive contributor to the team at Council, then apply now by completing the below form providing a detailed response to each of the Selection Criteria and uploading:

• A cover letter, providing a brief introduction and outlining your interest and motivation in applying for the position; and
• A detailed resume outlining relevant work experience and qualifications including two recent work referees.

Information on addressing the selection criteria can be found on our ‘How to apply’ page.

Waratah-Wynyard Council is passionate about providing equal employment opportunities by valuing equity, diversity and inclusion to the benefit of all. We actively encourage applications from all backgrounds with the right to live and work in Australia.

Waratah-Wynyard Council has a strong commitment to health and safety. Appointment will be subject to satisfactory pre-employment background checks. These will include reference checks, National Police History record check, and Medical Examination including drug and alcohol testing to determine that you are able to perform the inherent requirements of the role and capable of doing so, safely and without undue risk to yourself or others. 

Applications for this position close at 8am on Monday, 20 July 2026, however suitable applicants may be interviewed and appointed prior to this date so we encourage you to submit your application at your earliest convenience. We reserve the right to withdraw or extend this ad at any time.

You will receive an immediate automated response in the online form and by email when your application has been successfully submitted. If you haven’t received a response, you have most likely forgotten to attach a document or missed an essential field in the online form. Please review the form and complete the sections highlighted in red font.

If you experience any technical difficulties when submitting your application, please contact our People & Safety team on 03 6443 8333.